CALASKAMAN Wayne

Review of Juneau Western Auto & Marine

VERY DISAPPOINTED AND WESTERN AUTO HAS LOST A LONG...

VERY DISAPPOINTED AND WESTERN AUTO HAS LOST A LONG TIME SHOP LOCAL PAYING CUSTOMER. We made and paid for a deal with W.A for a major purchase, via a salesmen, a store manager and a confirmation call to another unseen upper level store manager that included a delivery and haul away the next day.
We went home and moved the house around in expectation of their delivery only to be told as they we about to deliver that they had made a mistake and that they now needed to charge an additional $70.00 if I wanted to receive my appliance. Needless to say I was not happy especially after all the effort we had put out including tearing our house apart (not easy as I am disabled). But in an effort to get our purchase I made an offer to split the difference of their mistake and pay half which I felt was fair since we paid full price (not a sale price) to begin with and now would equal out that W.A only be giving a 10% discount overall. Unfortunately our offer was declined by general manager John Weedman so we had them take the appliance back to the store and credit my credit. I hope the loss of a 25 year customer and the bad advertising by word of mouth is worth it. I also thinks it's funny that I just heard your commercial on the radio thanking Juneau for shopping local but with what we just experienced it is no wonder many don't.