I'm giving Gtek three stars is for the three month...

I'm giving Gtek three stars is for the three months of service we actually recieved fast, reliable internet services, and their customer service team is exceptional (however you will be on hold forever). We have been with Gtek for about 2.5 years. Worked great the first couple months, unforunately after, it stopped. Therefore, we updated our package (paying $60+/month) and it still did not perform well. We'd have technicians come out and call occassionally before we finally had to give up. I am a firm believer in supporting a local business, so we stayed with Gtek and upgraded even after we had other service options in our area and outstanded our two year contract. Because we recieved no improvement, we unfortunatley had to cancel our services. I will say that customer service over the phone has always been helpful, we just did not recieve the internet services we were paying for and another service provider offered us more for less.