Ron K

Review of Sweet Arleen's Mobile

Sweet Arleen's is no longer sweet. My family and ...

Sweet Arleen's is no longer sweet. My family and I have been getting cupcakes from Sweet Arleen's since they opened their shop in Westlake Village. For each of our birthdays we would get a large individual cupcake with our family member's name on it and then a container of smaller cupcakes. The customer service has usually been fairly good and the cupcakes are good, but over the past year, the customer service has continued to decline. Today I went in for our customary birthday cupcake as well as the container of smaller cupcakes. It was no problem for the regular size cupcake but when I asked if they had the smaller ones the person behind the counter flat out said "no." I asked what do you mean, you don't sell them anymore and she reiterated, "no we don't have any." I said well, how long would it take you to make some and she said, "we can't our baker goes home at 1:00 p.m." Then she brought the regular size cupcake up to the register and said, so is this it for you?" I said, "apparently so..." The people who are at the front counter should always put the customer first and at least TRY to accommodate their request. I would have been happy if they had taken a container of Halloween cupcakes in the back and made them non-Halloween or made another suggestion of purchasing other cupcakes and splitting them, or "hey have you tried, this flavor, it's the flavor of the month and we'll give you two for one since we don't have what you want in stock." Nothing was offered, there was NO customer service and felt very transactional and not ANYTHING like when they first opened up. I like to support our local shops as much as I can, but customer service will either drive me into a location or out, and in this case, I won't be back. Sweet Arleen's isn't the only cupcake shop in the area anymore. After I left Sweet Arleen's for my last time, I went to the other shop who had exactly what I wanted, was less expensive and had exceptional customer service. I even asked if their baker was still around and they said, "yes, they are typically there until the evening so all our cupcakes are fresh."