The vehicle was left at the service department fro...

The vehicle was left at the service department from December 5, 2017 that evening for service on a 2005 Honda Pilot. The vehicle remained in the service department until December 8, 2017 that evening.

The service department never called to notify in any regards to the progress/status of the work order. I myself had to go by the dealership each evening to inquire for the status 12/6 thru 12/8/2017.

On 12/6/17 since I had not heard from the dealership, I drove to the service adviser department at the Cannon Honda Dealership. The service adviser stated that the senior master technician had looked at the 2005 Honda pilot heating system. The service adviser stated that the senior master technician thought it could be a resistor or something that I did not understand the terminology under the dashboard. The service adviser stated that the senior master technician said he was 65 years of age with not good vision and not agile to look under the dashboard. The senior master technician said a younger technician would have to look under the dashboard to troubleshoot the problem. I asked why I wasn t notified and when could I expect some information.

On Friday, December 8, 2017 The service adviser stated that there are ONLY TWO Qualified Service Technicians to service or work on the vehicles that come to their service advisers/service department.
The service advisor stated that the dealership was trying to hire an additional qualified technician from Jackson, MS but no one wants to come to Vicksburg, MS.
The service advisor seemed deeply concerned regarding the issues with the service department. The service advisor called I assume the manager for the dealership and he came and talked about the situation. He never introduced himself by name or position status for the dealership, stated the priority status was based on when vehicle was delivered for service, the limited qualified service technicians which are only TWO, the size of the dealership being a small one, technicians being out for illness and so on. He began to get it seemed a-little ruffled and short with his explanations which seemed to be a repeat of his conversation.
I left the dealership in total awe and total amazement of how this business is being run.

The was no charges, labor cost or part cost for the work order since no work was ever actually done because of the lack of qualified persons to perform work in the service department.

Please note the web page staff pictures are misleading.

Note!! the inconvenience of not having a vehicle was devastating and never receiving any communication with the service advisers or service department during the time period noted was also bad.