I took my car into one of your Pep Boys location f...

I took my car into one of your Pep Boys location for a routine service (2160 N Alma School Rd, Chandler Arizona 85224). What was supposed to be a routine oil change ended up turning into a nightmare and I hold Pep Boys 100% responsible. My service manager at the store was Daniel Peclet and the mechanic that worked on my car was Richard R.

I dropped my car off at 11:25:17. I picked up my vehicle at 4:35 pm and upon entering my vehicle I noticed that there was a crack on my windshield that was longer than a foot. I immediately exited my vehicle and went into the store to let the store manager aware of the issue. The store manager claimed to have checked the cameras and said that they could not be held responsible for this issue. Upon further investigation of my issue I also found that the front and rear driver side wheels do not have my Toyota Prius hubcaps. I have taken my Toyota Prius to Pep Boys since I purchased my vehicle and I am sure you will find the entire history of my car in your records. I need Pep Boys to immediately rectify the situation. The pandemic is no excuse for any of your employees to take advantage of their customers. I am a hardworking individual and I refuse to be given this treatment by a company that I have been extremely loyal to.