My partner and I booked a two-night stay here last...

My partner and I booked a two-night stay here last week, but we left before the first night. The AC was broken, and the temperature in our room was about 90 degrees. Unacceptable.

The Assistant Front Office Manager informed us via email the morning of our stay that they were having AC problems, but he expected them to be fixed later that day. By the time we checked in, around 3:30, it wasn't fixed, but the front desk associate said she expected it to be fixed within an hour. By about 9 pm, it was still broken. We decided to check out and stay somewhere else instead.

I understand that these issues happen occasionally. However, I would have appreciated more transparency for the actual time frame to complete the repairs. It's misleading to say it would be fixed "later today" the morning of or "within an hour" after checkin, when those were clearly speculative.

As a result, my partner and I had to spend our vacation time canceling the stay here and booking at another place not a great way to start off the relaxing getaway we had hoped for.

The Front Office Manager later emailed to make up for the experience, but with so many other options in Hudson, I'm not convinced it's worth the risk to give The Wick another chance.