Dagmar Lorenzo Review of CoCo Key Water Resort
Horrible Service, and the Manager of the Resort li...
Horrible Service, and the Manager of the Resort lie to me. I booked a reservation at 12pm and travel from miami to Orlando, I arrived at the hotel at 4:30 as soon as they check me in I went to the room and there was a very strong smell of humidity. My son suffers of asthma, and as soon as we open the door my son was having an alergic reaction. I have explained the Front Desk lady my situation and that i needed to leave They didnt want to give me a refund that i needed to do a cancellation 24 hours before. I explained to her that i booked the room 4 hours prior, that how come i was going to cancel in 24 Hours. I asked to speak with the Manager and he said that he was going to refund ALL the money. When i came back to Miami i found out that they have only refunded one night. Bottom of line they lie to us at that moment, so we could leave and stop giving complains. That is not fear I highly don't recommend this hotel to any of my friends or to any of you reading this review. Have a blessed day.
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