Review of Automobiel Center Mechelen | Agreements are not kept.

4 years ago

Agreements are not kept.

Agreements are not kept.

Overall, I had a good experience at ACM until yesterday. Last Saturday I brought my car to ACM for major maintenance. This maintenance would be done on Monday. I was traveling that week so I wouldn't need my car. This meant that I could not pick up my car until 8am the following Monday at the earliest. Since my shift starts at 6am, this was difficult to organize. That is why it was agreed by telephone that my car would be driven outside by ACM on Friday evening. That way I could pick up my car at ACM on Sunday afternoon (when the garage is actually ready).

During my trip, I called ACM again to confirm that this was indeed the case on paper. I was expecting to have my car on Sunday so that I could drive home and go to work Monday morning. I was assured that this would not be a problem.

Until I arrived at ACM on Sunday evening and my car could not be found there. After scanning the entire area, I saw that it was still inside. So there was no way I could reach him. As a result, no transport home and I could not go to work on Monday. I then had to ask a friend to take me home, and my boss for a day's leave at 8:30 pm Sunday evening.

So this stupid mistake by ACM had major consequences for me. You won't see me there either.