I had an Aetna care case manager under the waiver ...

I had an Aetna care case manager under the waiver system.she was very prompt calling back and did a great job her name was Sarah she is no longer with the agency and the COA never called me to tell me I had a new manager I asked to have the person call and she never did I have a critically serious problem and haven t had anyone help me or even contact me I agree with the other reviews but would say a 5yr. Old could do better.my experience with them went from the palace to the outhouse d Aetna shares much of the blame for this