While i have had a gray experience with the staff ...

While i have had a gray experience with the staff I have to say I m removing all of my family from the entire branch of UCHealth. They have the worst customer service when it comes to billing EVER! All other places have no problem getting bills to us but UC somehow always gets lost in the mail . I called several times asking for itemized copies and they sent it but nothing is ever received. They are perfectly able to reach me with junk mail but never bills. I have to hunt down the bills so they don t end up sent to a collector. I had a payment plan set on automatic payment for a big bill we had. We got a letter form a collector today. No idea why. No attempt to tell me if the payment didn t go through or if we suddenly had another bill show up that wasn t part of the payment plan or what. No contact from billing ever. No bill or letter in the mail. Nothing. 9 months of prenatal, one hospital birth, and postpartum done with them. I have received 3 bills in the mail, all the others I had to call them to see what the hell was going on.