Called ahead and set up an appointment and they sa...

Called ahead and set up an appointment and they said they had open availability so we had set an appointment for 345. Showed up at 340 waited 5 mins to get greeted. then another service adviser took down my info and passed it onto (Shawn) the service adviser i had the appointment with and they said it would be an hour for the oil change. I watched my truck sit there for 45 mins then i went in and asked him how much longer he thought it would take. So he checked the system and said that no one picked up the ticket yet and he will get in touch with the dispatcher and figure it out. during this whole visit i watched 3 other people come in for just a oil change like myself and they got right in and technicians started working on it immediately. After another 30 minutes (now a hour and fifteen minutes). I couldn't wait around any longer for them i had enough and had to leave. When i told the service adviser Shawn i was leaving it looked like he had forgotten about me and just said sorry sometimes it takes longer to get it through. But this was not them being busy just him clearly dropping the ball!!