Horrendous customer service. I mailed my Tom Ford...

Horrendous customer service. I mailed my Tom Ford sunglasses to them using UPS as requested. Customer service says I should have used UPS and that they have not received them. The UPS tracking# I have says it was delivered to their facility. ( I even provided her with my proof from the UPS website that it WAS delivered). Customer service is claiming no responsibility. DO NOT SEND YOUR GLASSES HERE.