If there was something lower than "poor-fair" I wo...

If there was something lower than "poor-fair" I would put it. Went for an oil change, came to pick my car up when it was "done" only to find a message saying "can't exceed 80 mph" and "must buckle up to unmute audio." Apparently, the tech went a little too far on clearing out my computer. And then, everyone else was working on the car while his arrogant self was no where to be found. The individual who was attempting to help me was rude to both me and my friend after we were nice, irritated yes, but never rude. Told me they needed the spare key and I was unsure of where it was. So when my friend asked what happens if I don't have it.. his response "Well, I GUESS I can go call Ford.." Shouldn't you of done that in the first place? So she told him to go call Ford, and in response got an eye roll. So, I locate my spare key, and go to ask the eye-roller (Named Jerry) how long it would take, and I got a hand put up, and then a finger indicating "one second." Terrible. Not only did they mess my car up, cause me over an hour of my time, still charge me, but were rude about it all together when there was absolutely no need for that. I've taken my car there more than once, and will never do it again, never recommend them again, and they lost a potential customer because she was going to be taking her car there later on this evening. Oh well.