Michael

Review of Mercedes-Benz of Bellevue

I needed a new key and they told me not to bring m...

I needed a new key and they told me not to bring my car for the day i was supposed to pick the key up. I arrived and was told by several staff that I needed the car present to program the key. Sounds suspicious at this point. Nobody was apologetic for wasting my time. The parts guy refused to give me the key and told me he wasn t allowed to give me they key unless i speak to an advisor. I took my chances and took the key anyway and the key worked perfectly when i got home. They told me it depends on the type of car and that some cars need to be present to be programmed. Terrible service and wasted my time going back and forth. The GM even tried to give me a discount by offering a $190/hour technician charge to program the key after i tow my car in lol....bunch of scammers in this location. Beware!