Great, fab room 1610 although wasn't told we had b...

Great, fab room 1610 although wasn't told we had been upgraded on arrival. When we came back in after concert key didn't work so I had to go back down to reception and wait 10 minutes at least as there was only one person on reception desk, who was very helpful and very apologetic but very busy. I have since leaving sent an email about my daughter leaving an IPhone charger in room but had no response, can this be checked and if you could let me know if it was found (should be was still plugged in) and how we can get it back. Thanks.