Ashlyn Shealy

Review of Grand Hotel Oude Burg Brugge

We were so incredibly disappointed in this hotel. ...

We were so incredibly disappointed in this hotel. We booked 3 nights here for a romantic and relaxing Christmas. We called a few weeks prior to our arrival to schedule spa treatments and were told to wait until check-in. When we arrived at the hotel we attempted to book spa treatments, but they were completely booked. We then tried to have a quiet dinner at the "hotel's restaurant" but that wasn't possible because the restaurant is in another hotel and was completely booked out for the next four days (lunch and dinner). We booked this hotel for its amenities that were very falsely advertised. The room was average and the location was very good, but overall I do not believe we got the quality of services we were hoping for from a hotel at this price point.