Rogue company. Started by not getting an invoice o...

Rogue company. Started by not getting an invoice on my internet purchase but it just came as a reminder that I did not pay. Paid within 1 week of receiving the reminder and the week after I had received a debt collection claim. After talking with the customer service, the collection cost was written off when I already paid. Furthermore, there was no due date on the reminder, which feels rude. It feels like the business idea is to quickly get the customer to pay unnecessary extra expenses in the form of reminder fees and collection costs ...

Sure it may happen that something has gone wrong that has caused the invoice not to be sent out by e-mail, but then you might like some other companies to send out an e-mail reminder a day before the invoice assumes that you have an unpaid invoice as a form of security function. This feels more systematic and they work quickly to make sure the customer really goes for extra expenses.