Dr. Schmolk and her PA Ann are knowledgable and ki...

Dr. Schmolk and her PA Ann are knowledgable and kind, and I'm happy with my care, but the staff and office policies are horrible. I've been turned away for being ten minutes late, showed up to learn they cancelled my appointment without informing me, and have spent hours trying to get ahold of people on the phone, only for them to miscommunicate my or the doctor's message. Getting treatments like nerve blocks and botox are either very easy (done in fifteen minutes) or take months of back and forth on the phone with the office, the pharmacy, and insurance. In general, their communication is truly the worst I've ever experienced, especially compared to my other doctors that make time to speak with me personally on the phone. I've also had nurses demean me over the phone suggesting I get therapy because my months-long, treatment resistant, intractable migraines must be "stress from school"--uh, no. I'm stressed about school because I'm in constant pain!--and refuse to let me hang up until I promise to find a therapist (even though I already had one, anyway!). Nurses shouldn't be giving medical advice that isn't from a doctor, and should know better than to insinuate their patients' pain is psychosomatic just because they can't figure out how to treat it.