Terra Fountain

Review of Holiday Inn Express Hotel & Su...

Only one star because I had to, booked through boo...

Only one star because I had to, booked through booking.com paid for the room and everything as I ve done for numerous other weekend trips. Got here to check in and was told they didn t have my room. I called booking.com and they said it seemed it was never confirmed by hotel. Even though it was booked two months in advance, and they had called twice about canceling our Friday night, we were told the only way we could cancel was if we got a room with one bed instead of two...Sounds like they had the reservation then??? I told them no I would keep everything the same. Nothing was canceled or changed. The lady at the front had no care at all. Nor any desire to help. Another lady walked in behind me to get her room, she booked through Priceline. She was told they didn t have her room because her card was canceled so she lost the room. Upon checking with other hotels we found out this has happened to many people this weekend. It seems they found out the hotel was in high demand due to dance comp. The prices were increased, and many of us who booked in advanced were cancelled. Three hours from home, All hotels around where we need to be are booked. We had to stay further away and pay for another hotel. Would NOT recommend this place.