4therealme

Review of Sears Holding Company

I, like others, would have give Sears a 0 rating i...

I, like others, would have give Sears a 0 rating if they had a check mark for it. My Kenmore washer (six years old) started making a horrendous noise during the spin cycle. I called Sears appliance service/repair to have a tech come out and diagnose the problem this past Saturday (October 27, 2018. I was told that they (Sears) charges $99.00 for the tech to come out.

Okay, so the tech informed me that the basket had separated from the tub. The tub would need replacing and the ball bearings. The total plus labor would cost $848.30 and I would have to pre-pay $550.30. Don't know why I agreed and signed the receipt authorizing my VISA card to pay. After reality set in, I realized I could purchase a new washer. I immediately phone Sears home services and informed them that I wanted to cancel the parts and service. Was assured they would call the parts dept. dispatch. Made a second and was told exactly the same thing. Called early this morning and was told someone from parts should be contacting me today and keep my phone line open, which I did. No one called, so contacted Sears again. Tried to talk to the representative, who was obviously in another country, and ended up hanging up on her in frustration. Finally put in a call to my credit card company to file a dispute against their charge.