Ordered online. Never got email confirmation that ...

Ordered online. Never got email confirmation that order was ready to pickup after waiting 24hrs. Decided to drive there anyway. Got there and cashier had a very heavy Indian accent that was nearly impossible to understand. Finally I just showed my email order #. She went and checked then came back saying it wasn't available. She kept asking for some other # and finally I just asked to speak to manager. Suddenly she went and found my item within seconds. I feel bad but the accent barrier was to much. If I can avoid the place I will.