Kimberly Chatfield

Review of Prairie Gardens

Beware of the signs! I always loved coming to thi...

Beware of the signs! I always loved coming to this place when in Champaign, but will hesitate in the future. It's a lovely store, but on my way back to Chicago after spending over $300, I realized that I was not given the 50% off sale price on the garlands I bought, which at full price were rather pricey and I would not have purchased them at that price. I called the store and they said they'd look into it. After several hours they let me know that the garlands I bought were not on sale, even though the sign I read said something like "all garlands over $x.xx 50% off." She claims that it said "spring and floral" and I bought fall garlands. It was not obvious that there was a differentiation since the signs were posted in both sections. She said I could ship them back and they'd give me a refund. Well, they are bulky and the shipping cost would be prohibitive. I cannot just get in the car and drive 150 miles to return them. Seems like they could have done something more for customer satisfaction given the unclear signage, but no... I noticed that the employees in several sections of the store yesterday were less than friendly. So sad. Really makes me reconsider spending my money there again. UPDATE: They called back today and said that the buyer would allow them to credit me with 30% off due to the confusion over the signage. That seemed more fair and warrants an additional star for the customer service.