Filled out online form for annual service, stipula...

Filled out online form for annual service, stipulating that I wanted an inspection and oil change. Arrived at the dealership early the next morning. They sat me down for over four hours, and during the interim we went over what was covered under warranty, with me approving any/all repairs covered by the warranty. I told the repair tech not to fix anything not under warranty, as the bill was over $7k. Four hours later they told me they had done a bunch of things not covered, and none of the things that were covered. I asked to speak with a manager. The service manager was disrespectful and things got heated, with him threatening to call law enforcement after I refused to pay for the unrequested repair. I informed him that he could stick it, but went back into the store after he offered to talk more respectfully and cut down on the legal threats. We reached a compromise where he would remove the parts I hadn't asked for and reinstall my old parts. When I got my car back, it was acting odd - unlike it had before - with the engine "hiccuping". When I asked them to restore the car to the condition it had been in, they told me that I could "go my own way," but that he would credit me the oil change [an oil change being worth $99 in a $65k car]. This, after being a loyal Schomp customer for nearly a decade with three vehicles (X5, X3, 435xi). I have considered legal action for the harm caused to the vehicle, but eventually just decided that sometimes you do "have to go your own way." I absorbed the loss, sold the car, and bought a Kia Stinger. I will never buy a vehicle or service from a Schomp-owned store again, and if you're smart you won't either. It amazes me that all across this country (NY, NC, WI) BMW dealership employees have managed to be respectful and have done the repairs I actually ask for, yet these people simply could not (and managed to make a customer more upset than he had ever been with an customer-oriented service before). Sayonara.