SAVE YOUR MONEY! Find a better MedSpa!

SAVE YOUR MONEY! Find a better MedSpa!

I purchased a package from Advanced Laser Solutions 2 years ago - No Groupon or discount for $2000+. I bought a package for both Fraxel Laser and Microneedling. Over the course of 2 years I've been inconvenienced (driven up there multiple times to have my appointment cancelled), been burned by a technician (who the receptionist later confessed was fired due to her drug use), and cancelled on by them multiple times. My chart was so messed up that I have been there multiple times trying to figure out how many packages I had left. I finally sat down with the receptionist and technician last year and they figured out how many packages I should have remaining (some were given because I wasn't fully treated with both treatments that I paid for, some because of the horrible amount of times I've been inconvenienced) and thought the nightmare was finally over.

I went back for what I figured should have been my second or third to last treatment last Tuesday, November 7 and I was told when I arrived that I am out of treatments. Then this new tech, who has only been here since March so she is completely unaware of the craziness that I've gone through, proceeds to tell me that they will not be honoring any treatments that I have remaining because those people did not have the authority to fix the problem. I was assured I would receive a call from the owner and until today Sunday, November 12 I still have not heard back at all from them.

This business is constantly changing staff and technicians, is unorganized and are down right thieves! They basically took my money without providing the service I paid for. If I were you, I'd find somewhere that won't burn you and steal your money! Just a warning for others.