Terry Smith

Review of Gravitate Online

I generally don't leave bad reviews, but I feel my...

I generally don't leave bad reviews, but I feel my experience with Gravitate Online necessitates such an action. Gravitate Online has handled my company's SEO for the past three years. I felt like in the beginning, I saw moderate results from their work, but as time went on, it seemed like they became derelict with my account. I don't know if they were unable to do more or simply became complacent. But whatever the reason, I began noticing obvious problems such as the fact that my website was missing a heading. I'm not an SEO expert by any means, but I know having a heading is basic SEO 101. I finally sent them an email letting them know that I wanted to terminate my service, as they had assured me it was a month-to-month contract. I had another week left before a new month's billing occurred. I wanted to terminate our service after the week of paid service was over. Gravitate Online said that since it was a month-to-month agreement, they would need to charge me for another month of service. This is a company I have paid well over $70,000 to. They seemed surprised that I did not want to pay another month. They have done virtually nothing with my website since, but I have paid them $2000.00. I felt like it was just a way to squeeze a few extra dollars out of me on top of all that I have already paid them. I do not feel that I received $70k worth of value from their SEO services.