Like so many others, we have had a negative experi...

Like so many others, we have had a negative experience with My House. We ended our lease early and our agreement was to pay until the end of the month and keep the yard maintained while the house was vacant (with new renters entering at the end of the month). Upon move out we ended up not having room for several items in our UHaul so we messaged our My House agent to let her know we had to leave some things behind that we would be back for within a week. We informed her that we left items in the garage along with our landscaping equipment needed to maintain the yard (which we had been given prior permission to leave). Sadly when we returned for our things we found they had been picked over and many of our items stolen. Our My House agent told us that no one with the company had seen our stuff and that there were reports the side door to the garage was open when they arrived (implying theft in Windsor, CO). To our surprise, My House actually included pictures of our stolen items in their final letter to us detailing all of the charges against our deposit. They actually charged us for removal of the items they told us they d never seen. Including charging us to remove a lawn mower that we still have in our possession! We were shocked! Surely they would want to right this? So we contacted them and made clear our concerns regarding the fraudulent charges. Their response (no different than the ones provided here and on their BBB reviews) was to make excuses for their lack of ethics, try to intimidate us and even threaten us with a lawsuit. David Porterfield refused to return our money (even for the supposed removal of a lawn mower that we still have!) and explained he would be suing us for slander should we call My House thieves and/or liars. This company is highly unprofessional. The response we have received from them was nothing I would expect. I could say more about being nickle and dimed out of an entire months rent via our security deposit but there s not room here. This company is so bad that even our neighbors (private homeowners) warned us about their practice of keeping security deposits. Needless to say, I wouldn t recommend them and if you do rent from them don t bother cleaning at all upon move out because you won t see a dime of your deposit. Oh! And don t leave anything behind, they re quick to come in and remove it without letting you know and then will charge you for the removal .