Never write reviews but I needed to this time!

Never write reviews but I needed to this time!

Ordered a chair for next day delivery and didn't arrive for around 3 weeks with no contact from customer services.

I tried several times to call them but could never get through - funnily enough I could get through within a minute to the sales team. I asked how long it takes to deliver the chair I ordered and was told 4 days - I told the guy I ordered it 10 days ago and still hadn't arrived. He said he couldn't help and to call the other line.

Emailed several times and still no answer to my complaint to get the delivery cost back. Their website makes it look as though they are functioning as usual but they are not! Shouldn't be taking sales calls if you can't manage the sales you have already made. I understand it is a hard time currently but you are taking money for next day delivery and you're obviously not able to.

I send an email advising it's a breach of the consumer rights act to fail to deliver in good time with the terms of sale - then received the chair the next day - but they still haven't replied to any emails.

Please spend your money elsewhere, not worth the hassle.