We talked to hotel staff the night before about us...

We talked to hotel staff the night before about using their shuttle service. They explained that there wasn t any booking process and you show up and talk to desk staff to utilize. Upon talking to them the next morning the employee told us that whoever we talked to at the desk previously lied about everything. Not just the shuttle, but how the hotel operated in entirety. When we asked to see the manager, they refused. Terrible hotel with no oversight. Get your management back on track and your employees in line.