Most of the highlights for this hotel were closed ...

Most of the highlights for this hotel were closed or very limited on number of guests . The hot tub, fitness center, Starbucks and few of the restaurants were closed and there was no room service / someone to come clean bring towels unless you were out of room. I had to be on a wait list for pool access and even then they said it would be at least an hour plus wait even for it just being myself entering. In your room there will not be a fridge to keep your food not a coffee maker but they will give bottles of water.
Upon checking out I had went to the pool since there was no crowd and opened compared to day before due to it being chilly. The staff said I could not because I was no longer a guest at the hotel. In a matter of a few minutes I was considered no longer a guest. Thought this was rude and disappointing they would consider me no longer a guest and at least let me lay out by the pool when it was a matter of less then an hour. For this reason, my room smelt heavily of cigarette smoke, and overall didn t feel very welcoming.
I understand we are still covid regulations however as a hotel it should be listed on site what the limitations are and what s no longer available for public use. Not us coming in excited expecting one outcome and upon check in finding out another.