I purchased TWO Breville products early this year....

I purchased TWO Breville products early this year. One was to replace an older toaster oven that had some issues with a noisy convection which eventually stopped working altogether. The replacement oddly enough had a fan that worked BUT was very noisy like the bearing were shot. Phoned Breville Canada who were so busy that it bumped to the USA customer service department. They had the replacement in stock and were supposed to email me a shipping label and simultaneously send me a replacement once I put the item on my credit card. Took weeks for that to be sent only after a phone call. Eventually got the replacement several weeks later.
The second item was a microwave oven. We had a kitchenaid for almost 23 years that worked perfectly but was not the right colour yadayada . The Breville did match the other appliance but sounded like a jet taking off..... very very loud and steam built up between the inner and out glass. They agreed to replace it but swore new stock was coming in early July.. of course mid pandemic. OK cut them some slack. Come August our noisy, steamy yet perfectly matching microwave turns itself off. Phone Breville again and of course you must leave your number or else you will be on hold for hours. Got a return call and told them to man up and replace the oven even it is the larger one. NOPE no doing. We don't have that item in stock either. They agreed to replace it under warranty. I told him that you had already agreed to that so there's nothing new here except you doing have the product in ALL of Canada. They agreed to send me a shipping label to send this back prior to a new one.
Sorry pandemic or no pandemic... based on other google reviews pre pandemic this company seems to have a high failure rate even though their products are a premium price level of appliance. Really ... defective right out the box? People should stop thinking of them as high end because their stuff may look high end but their people support and limited availability make this company a lemon in my book.
Irony... our 23 year old MW oven still works perfectly and in fact works better than the Breville...
Stay tuned ... the label is going on right now