I'm taking care of person who has tested positive ...

I'm taking care of person who has tested positive for Covid-19. Although I'm fully vaccinated, I called Bothwell just to get more information on the over the counter medications that I'm using to treat the person and to ask questions about the range of their fever and I was told they couldn't give me any advice??? The woman on the phone showed absolutely no compassion what so ever! I am scared to death of the idea of ever having to go to or be admitted to "Botchwell" hospital for myself.