Ana Maria

Review of Hotel H10 Ocean Maya y Coral

Like any other all inclusive resort, the food is n...

Like any other all inclusive resort, the food is not that great and is not much diversity. The outside area of the hotel is well looked after but the rooms not that much. Our bedroom was smelly and we didn't had a bathtub. As we found out later, none of the rooms had bathtub (not sure about privilege). Didn't look like a 5* hotel at all. The staff: most of them were lovely especially the entertainment team but some of them were just ignoring us. I could see that they are going extra mile for american people because they tip for every step. Is not the case with us, we tip if the service is from good to outstanding not for staff ignoring us. Staff were rude at times and the jokes were inappropriate. However, we had fun even with all the above, but for a 5* hotel I was expecting better.