Shawn Larson Review of Midland Ford Lincoln
I've bought two vehicles from Midland Ford. First ...
I've bought two vehicles from Midland Ford. First in 2012 I bought a brand new Escape and had zero issues.
Two weeks ago I bought a used Silverado. They offered me a descent trade-in on my wife's car and a good price on the truck. The used car manager seemed like a pretty sneaky fast-talker but the price was right and I purchased the extended warranty plan. Within about 8 hours of leaving the lot my check engine light came on. It became overtly evident that they cleared the codes prior to me coming in. I scanned it and took it back the next day for service and demanded they fix it.
The service department seemed understanding to the issue and said it would be covered but would take two days for parts to come in (as they don't stock GM parts, this was reasonable and I was not upset). I returned a few days later for service and got my truck back later that day with no more check engine light. About 12 hours after getting my truck back the check engine light came on AGAIN. Same code, same issue. This time i took it to Garber to inspect. Garber informed me the issue was not fixed, and the GM bulletin that Midland Ford's service department used was incorrect/outdate, and the replacement parts they used were incorrectly routed/improperly installed.
My extended service plan covers other dealerships performing service but requires authorization from Ford first. Conveniently Ford's computers were "down" for three days and Garber was unable to get authorization to fix the issue (I understand this is not the fault of Midland Ford specifically, but as a direct result of their shady sales tactics and incompetent service department, I found myself in this situation). Once's Ford's computers were magically back up and running they said they would first need to send an adjuster to verify the issue because it seemed suspect that a vehicle bought only a few days ago would already need service. Apparently they are not aware that Midland Ford is dumb enough to not only attempt to sneakily sell a vehicle that needs service, but also sell a warranty that would then have to pay for it. Suffice to say I've had the vehicle less than two weeks and will be making my money back on the cost of the warranty, so that's a plus, I suppose...
In 4 years i've purchased 2 vehicles and spent roughly $35K with Midland Ford. That trend will no longer continue.
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