Mixed feelings: disappointing small room but very ...

Mixed feelings: disappointing small room but very friendly service. An exceptional warm welcome by numerous staff upon check in & every time we walk into foyer. Fantastic central location to everything you could want & nice comfy bed. But the classic room size is small depending on certain floors even by London standards but clean, tidy & suitably appointed. See my other reviews for a much better hotel nearby & a fantastic Italian restaurant just around the corner. UPDATE: Great service continues with thanks. Pullman kindly moved us to another room on 2nd floor with slightly more room. Apparently higher floor, slightly better view but smaller room. Lower floor, with not so good view & long walk to the lift but slightly more space.