JAMIE SMYTH

Review of Aquadome, YMCA of South Austra...

Hopefully the staff are better with teaching peopl...

Hopefully the staff are better with teaching people to swim than their customer service.
We had swimming lessons for my son beginning of the year which was great he loved it. My wife took him whilst pregnant to a point she became more heavily pregnant and we had to stop. Obviously a pregnant woman is easy to see and we were able to cancel..
But what we werent told was we had to fill out a document to state that and payments were continuously taken from our bank account.
We've tried making contact of late to see what can be done only to receive rude and unprofessional service from the other end.
I think some retraining is required for the staff there. Inform people documents are required to be filled out to cancel and not let people know that they can just cancel.