My son has been here for a week and every time I a...

My son has been here for a week and every time I ask to speak with him they promise they will have him call me... and he hasn't called yet. My son has been at another facility and we talked daily so I know it's not him just not wanting to talk. They are keeping my child from having contact with me but telling me they will have him call... WHY?! I want to talk to my child! I'm seriously concerned! Also, even after expressing his side effects from his current medication the doctor (who I cannot understand his English) has decided to keep him on the same medication. They don't listen and they don't call you back. The only conversation I've had with a doctor was for less than 5 minutes and it's been a week! This place scares me!! Also, they were supposed to send info over to his school a week ago and they never did.