Philip Wren

Review of Beaverton Honda

We just experienced the service department failure...

We just experienced the service department failure first hand, or I should say my wife did. We are very unhappy about the service and the result of it. I would expect better handling from the service department if what he said was true and the fault lies clearing on the service department and the mechanic involved.

two trips to dealership to have the service department see what was wrong. The first time we are told the issue was fixed. Drive the car about a mile and figure out that it was not fixed. A/C unit still blowing hot air...pretty easy to tell that the issue is not fixed.

She takes the car back in three days later and tells them what is wrong. three hours later, she gets a call and the guy tells her (Yes, told her!) they did not check the first time but assumed the Freon needed charging as it had not been done for years. Then he says they did not check to see if they had fixed did fix the issue -

The issue was A/C not blowing cold air but very hot air when running. Easy to miss that, eh?

- and they did not notice the A/C pump was not working at all until the second time around.