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V B

3 years ago

This is not 1st time when this happens to me at th...

This is not 1st time when this happens to me at this store, so it is possible it is my look/race or accent to blame. So after the new waiting in line, I came prepared with a list of stuff to get from store at about $300 worth in total. While stuff was looking for accesories for my bicycle, they changed/switched like 3 times. I could complain more but the main thing I am upset about happened at the end when I was ready to pay for all items, the person who was billing me and who mostly took care of my needs, for some reason decided I am not so important anymore as some other dude served by other stuff. They start talikng ignoring that I am waiting to pay, even after I let him know he still decided some other person is more important. This looks like racial motivated. I am truly dissapointed, because I liked this store. It seems the bigger the business becomes, the more it lacks in customer service.

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