I was very overwhelmed by my experience today on b...

I was very overwhelmed by my experience today on base. I went to get a Commissary card so that I can do my mom's grocery shopping and the run around that I got was exhausting. I had to take my my 83 year old mother to Fort Dix for this part of the process. Then we had to go to McGuire for other process and then I get to McGuire sit for 45 minutes and find out that they sent me to the wrong department. Just to much for my elderly mother. I didn't have to go through this process last year and I understand that we're going through a pandemic, but too much for our elderly parents. So I feel that you all should come up with a better solution.