Dylen Royer

Review of Nantahala Outdoor Center

After driving 4 hours to raft the girl at the coun...

After driving 4 hours to raft the girl at the counter informed us that there had been a landslide the previous and that we were not going to be able to raft. Obviously we were confused and upset because we had not received a call or any notice before coming to our reservation. She was no help. She had no sympathy. She offered no answers about why we had not received a call even going as far as saying yeah so I m pretty sure they called you and cancelled your reservation so... . I m typically a very understanding guy, I do not leave bad reviews, and I understand the landslide was out of anyone s control. However I m just saying as a company you should make sure you get in contact with people before canceling someone s reservation and most importantly you should train your employees to have even an ounce of customer service. Had that girl been anything other than rude we definitely would ve loved to go zip lining or something of the sort.