Beautiful hotel, terrible customer service.

Beautiful hotel, terrible customer service.

I hate writing bad reviews and I love the Marriott but I am writing this after 3 weeks of dealing with a mistake that could have been avoided from the beginning. Long story short, the Marriott created a massive billing mess that cost me money and created a very large headache for my employer for a conference I attended at the hotel. It took over 3 weeks to fix the error on MY PART continually calling to follow up. I called that Marriott multiple times to speak to a high level manager about the situation only to be sent to someone who would say "sorry" after a long pause. We often use the JW Marriott for business and personal travel, I even recommended to family about staying here later. Not now.

I am very upset with the lack of professionalism and the headache this hotel caused for me and my work. It costs a lot of money to stay here and travel to the resort. I would rather stay in a hotel with better customer service than deal with the billing headache.

This situation is truly sad as the hotel is beautiful and the cleaning staff wonderful but the front desk and customer service are terrible.