Staff was not trained and didn't care

Staff was not trained and didn't care
I was at the Wick over Memorial Day 2019. The property is good and very clean. However, the service the entire weekend was poor. The coffee and hot water in the reception was out most times of the day. We tried to call the kitchen, reception and house-keeping to get plates, salt and pepper brought to the room. No one answered the phones in the kitchen. The reception phone was busy for 30 minutes. I finally went up to make the request in person and the staff at the desk told me there was nothing wrong with their phone. I called up for something else a few minutes later and the phone was busy. Finally, I was mistakenly charged $145. The receipt didn't reflect the charge. I only noticed it after I looked at my credit card transactions. The staff is friendly, but don't seem to care about the guests at the hotel.