Natalie Pieta

Review of rateGenius, Inc.

The reason I am rating RateGenius two stars is bec...

The reason I am rating RateGenius two stars is because they made the online application easy. However, it quickly became a more difficult process once we actually started having to send documents. I had to go to UPS 3 times to keep re-doing paperwork that they had messed up. It also took them 5-7 days to even check employment as well as process the paperwork. Eventually the process took so long that we passed the 10 day pay off with our other loan company and then we had to pay the remaining balance of interest plus late fees. We started the refinancing process August 21 and then it was finally finished around September 10th. It should not take that long to refinance! Take my advice and look somewhere else!