One star is also too much for this clinic. Right f...

One star is also too much for this clinic. Right from the reception, to the medical staff, all are cheats! My dog was suffering a TBI, and her chances of survival was evidently meager, despite which this clinic gave me hopes, admitted my dog and ripped my pockets apart. When I asked for the bill, I was shocked to see that they charged me emergency rates. I started calling the clinic, no doubt, right from 7:30am in the morning as my dog underwent this trauma at around 5am. But the moment they told me that seeing a vet anytime before 9am would incur emergency rates, which was double the normal, I decided to wait for a few minutes and even planned going to my office late as I didn't want to incur those extra charges. So, I literally sat doing nothing, but waiting for the doctor, until 9am just to avoid those emergency charges. The vet came in at 9:20 (later than what he was supposed to) and despite this when I was discharging my dog, they gave me a hefty bill claiming it as emergency charges. And when asked, they said the very fact you called us before 9am and we squeezed you in before other patients could start, the emergency charges became applicable. This was something that was totally unjustifiable but because I was already devastated with my dogs health, I decided to pay it off. They take undue advantage of people who are desperate and slaughter their wallets.

On the other hand, their treatment also was not worth it. I took my dog there to get treated, not to become worse. After being admitted for 3 days, I was charged AED 3,534.16/- with my dog ending up getting worse. On day one, my dog was with blood clots in only one eye and no movement in hind legs with lack of consciousness. Upon discharging, my dog ended up with blood in both her eyes, lack of consciousness and focus, no hind leg movement and SEIZURES. I was shocked! I felt it was better if I hadn't admitted her there.

After getting discharged from there, I took my pet to another hospital and met a very honest Doctor who told me it was best to put her to sleep as the chances of recovery and survival was very poor. It is hard to accept such an advice but I appreciate his honesty. If he wanted he too could have given me false hopes and kept the billing meter running. But he was good enough to tell me the truth from the 1st very moment. Had Al Barsha Veterinary Clinic too been honest, I would have not wasted this amount on my dog and more important I wouldn't have kept that poor soul suffering for 3 days. Just because she couldn't speak that doesn't mean she wasn't suffering. Who knows what pain she was going through internally on all those days! Putting her to sleep would have been the best decision in her favor, probably from day one.

Also Al Barsha Veterinary Clinic is very shady. If you ask them to share medical history or X-rays they always hesitate and give you lame excuses. I don't understand what's the reason to not share patient information with the owner but yes, I do see them being very secretive about it. May be they are scared that owners will get second opinions from other vets and discharge their pets from their clinic causing them to lose business?

Anyway, whatever it is, my whole experience with this clinic wasn't good. The receptionist and all the other admin staff (Ella and some Philipino guy) were very argumentative all throughout.

Feel free to message me back if anyone would like to see the bill to prove how they have ripped me apart by charging those unjustifiable emergency rates. I could alternatively also refer you to better honest doctors for your furry friends.

Also one thing to note, whenever anyone posts truthful negative reviews about them, they reply back with these words "Thank you for leaving a review. We take feedback very seriously; however, I m afraid we can not find a record or clients matching your name or details. We would greatly appreciate the opportunity to help you wherever we can ...........". I am quite expecting them to reply back to my post with the same excuse!

THEY ARE LOSERS!