We were staying here for a small time period. We b...

We were staying here for a small time period. We booked our flight with allegiant because when I looked up their website, CocoKey seemed to be the best one out of all the ones near where we wanted to stay. Unfortunately, that was not the case.

1: I call to make sure the hotel has our reservation before we arrive. I called twice and was told that I did not have one and that I should call Allegiant. I was able to finally verify, but not after spending two hours doing so.

2: the staff did not inform me of the additional fees, which I pointed out and they began to point out other fees, adding to my stress. They also were not knowledgeable about their hotel, area and what services are listed on their website.

3: When we arrived, we had to wait two hours for our room to be ready. They had an issue with their system and had to do things manually. I normally don t care about these things, but they have consistently done this to numerous families. It s frustrating to see and be a part of. I couldn t ask a question because the sheer amount of people waiting was daunting.

Either way, be careful when choosing your place to stay. The website for this hotel is untrue and the staff is not very knowledgeable.