Daniel Jenkins

Review of The Brice a Kimpton Hotel

Not sure how there are so many great reviews of th...

Not sure how there are so many great reviews of this property after our stay last weekend. From the moment we walked in it was disappointment after disappointment. Service staff couldn't even be bothered to hold the door for us coming in and out a single time during our stay and just watched as my husband and I struggled to grab the handle with our bags and dog. After getting our keys from the less than friendly concierge, we arrived to the 2nd floor (which I assume is where they keep all the guests with dogs because it smelled musty and the carpets throughout were not clean), we brought our small dog along and was the main reason for choosing this hotel. The first room we were given was disgusting to say the least - the ceiling above the shower was literally crumbling into the shower, and every surface was covered in dust. Not to mention there was lipstick marks on EVERY glass I picked up throughout our stay and even heard another guest complain about this at breakfast - EVERY SINGLE COFFEE CUP...The location is fine, but since you're right on a main intersection the noise from the traffic is constant. THE WORST part of our stay by far was the bed. It was so hollowed out from YEARS of use, you can feel every spring as you're literally sleeping on a boxspring. The worst three nights of sleep of my life. We borrowed two of the bikes to enjoy a nice ride around town, but both were in pretty shabby condition, pedals bent, bell broken etc...We also had booked our room with breakfast included (the highlight of our stay) and upon checkout the concierge attempted to argue with me about it, as if I wouldn't have remembered overpaying for this terrible experience. INCREDIBLY unprofessional. NEVER AGAIN.