I called ahead they said they d replace my tire wh...

I called ahead they said they d replace my tire while I waited. So I rode out 20 minutes and gave them the bike they said I d have it back in an hour. After an hour I went to check in the lot see if it was done and *it had not gone in yet*. I was given some story about somebody being on lunch and somebody else bringing the wrong bike in. Deal with it guys tell me when I phone if you have no control over your staff!
Anyway three hours after checking in I was finally on my way again into rush hour and I had lost a fine fall afternoon.
They used to be good, and they used to care. They still have a great accessory inventory. But when I asked if they were really going to charge me for that bad service, the clerk didn t even skip a breath in hissing, yes! .
So I will be giving everybody else in town a chance to be that bad before I go back to these guys for service.