Okay, first their gears are very well made. I hav...

Okay, first their gears are very well made. I have mattress, chair, water container from them. I have positive experiences for almost all of their brands. However, the one time I need warranty service, it was a great disappointment. Everything was automated and I've never actually heard from them. They do not response to emails. I called them twice, each time they are aware of the RA and will take care of it.

It has been 16 months. I can't even give them a call anymore. I can't find their number. Come on guys RA# 00030148, you said you'll take care of it. Give me a call, reply to my email, reply to this review, anything.