Dan N

Review of Rogers OutRank

As the previous review as stated, these guys are a...

As the previous review as stated, these guys are absolute clowns. They somehow managed to secure the corporate contract at a major Canadian gas distribution company. The phone plans are good but getting a phone from them is the literally the WORST experience I have ever had. They purposely delayed delivering my phone for 2 months so they wouldn't have to honour their own 50% off deal. That's right. I was expected to pay 100% now that they couldn't ship me a phone after 2 months. After cancelling the order, my current phone broke a month later, so I was out of options and made the mistake of ordering it again. They took another week to deliver the WRONG phone (for a ripoff of $30 shipping within Toronto by their nephew who will call you for a quick chat on how you must be home for him to deliver it). Imagine Fedex, Amazon or any other shipping company operating this way. When I called back they questioned me forever about the condition of the box, was it opened, did I put the SIM card in it while never once recognizing their awful service or apologizing. They asked me to physically deliver it back to them. After laughing at them for 20 minutes, they sent a UPS return label. I sent it back and now I'm still waiting for the proper phone to be sent. Dont deal with these fools. They couldnt boil water or any other incredibly simple task without taking months, catching fire and then repeating the process all over again. Avoid at all costs!