adrien olivier

Review of The Long House Surgery

The people answering the phone are extremely rude....

The people answering the phone are extremely rude. The phone system they use is atrocious and it's a struggle to get through to them at 8am. You end up not being able to have an appointment even though you've been trying to get through since 8am sharp. And you are told to call back at 1.30pm to try your luck again.
Thanks for listening to my call on this occasion. My review is about the overall experience having been registered for many years. And reading the other reviews you must be aware of the way receptionists come across to people who call to get an appointment. Regarding the phone system there must be solutions that take all the incoming calls and put them in a queue to avoid people getting frustrated when the line is engaged. When I call the line is engaged on the 1st 10 to 20 calls and then once it finally rings it puts me in the queue once the system is not saturated. And i can confirm that on several occasions i was told to call back at 1.30pm.